1. Policy Overview
At Shiningbeaut, we aim to provide high-quality educational content about home workouts, including digital guides, progress journals, structured programs, and consulting-style guidance. We understand that circumstances may arise where a refund is appropriate, and we have established this policy to ensure fair and transparent handling of refund requests.
This policy applies to all purchases made through shiningbeaut.world and applies in conjunction with your statutory consumer rights under Swedish and European Union law, including the Consumer Rights Directive and the Swedish Distance and Off-Premises Contracts Act (Distansavtalslagen).
Business details: Shiningbeaut, Hyllie Boulevard 19, 215 32 Malmö, Sweden. Email: service@shiningbeaut.world. Phone: +46 10 744 18 70.
2. Digital Educational Products
2.1 Right of Withdrawal (EU Consumers)
Under EU consumer protection law, you generally have a 14-day right of withdrawal from the date of purchase for digital content and services purchased at a distance. However, for digital content delivered immediately upon purchase, the right of withdrawal may be waived if:
- You explicitly consented to immediate delivery during the purchase process.
- You acknowledged that you would lose your right of withdrawal once delivery began.
If you did not provide such consent and acknowledgment, you may withdraw within 14 days without giving a reason.
2.2 Refund Eligibility for Digital Products
We may issue refunds for digital educational products under the following conditions:
- Within 14 days of purchase: Full refund if you have not accessed or downloaded the digital content, or if statutory withdrawal rights apply.
- Technical issues: Full refund if you are unable to access purchased content due to technical problems on our end that we cannot resolve within 7 business days.
- Duplicate purchase: Full refund for accidental duplicate transactions, verified upon review.
- Content misrepresentation: Refund considered if the delivered product substantially differs from its published description.
2.3 Non-Refundable Digital Products
Refunds are generally not available when:
- You have accessed, downloaded, or streamed the full digital content and explicitly waived withdrawal rights at purchase.
- The refund request is made more than 30 days after purchase without a valid reason as outlined above.
- You purchased content during a promotional sale where refund terms were explicitly stated as limited at checkout.
3. Programs and Consulting Services
3.1 Structured Programs and Challenges
For multi-week educational programs (such as Foundation Builder, Circuit Explorer, or Strength at Home):
- Before program start date: Full refund if requested at least 48 hours before the scheduled program commencement.
- Within first 7 days: Partial refund (50% of purchase price) if you have completed less than 25% of program materials and provide written feedback explaining why the program does not meet your expectations.
- After 7 days: Refunds are not typically available unless exceptional circumstances apply (see Section 6).
3.2 Consulting and Guidance Sessions
For scheduled consulting or guidance sessions about home workout planning:
- Cancellation 48+ hours before session: Full refund or free rescheduling at your choice.
- Cancellation 24–48 hours before session: 50% refund or one free rescheduling.
- Cancellation less than 24 hours before session: No refund, but rescheduling may be offered at our discretion.
- We cancel the session: Full refund or priority rescheduling.
4. How to Request a Refund
To initiate a refund request, please contact us with the following information:
- Your full name and email address used for purchase.
- Order or transaction reference number.
- Date of purchase.
- Product or service name.
- Reason for the refund request.
Send refund requests to service@shiningbeaut.world with the subject line "Refund Request — [Order Number]." You may also call +46 10 744 18 70 during business hours (Monday–Friday, 09:00–17:00 CET).
We will acknowledge your request within 2 business days and provide a decision within 14 business days. If additional information is needed, we will contact you promptly.
5. Refund Processing
Approved refunds are processed as follows:
- Payment method: Refunds are returned to the original payment method used for purchase.
- Processing time: Refunds are initiated within 5 business days of approval. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.
- Currency: Refunds are issued in the same currency as the original transaction (typically SEK or EUR).
- Partial refunds: When a partial refund is approved, the amount will be clearly communicated in our response email.
We do not charge refund processing fees. However, any currency conversion fees imposed by your bank are outside our control.
6. Exceptional Circumstances
We review refund requests on a case-by-case basis. Exceptional circumstances that may warrant consideration beyond standard policy terms include:
- Serious illness or injury (documentation may be requested) preventing participation in a purchased program.
- Bereavement or significant family emergency.
- Documented technical failures preventing access to purchased content over an extended period.
- Billing errors or unauthorized charges.
Contact us to discuss your situation. We aim to find fair solutions while respecting the digital nature of our products and the resources invested in creating educational content.
7. Your Statutory Consumer Rights
This Refund Policy does not affect your statutory rights as a consumer under Swedish and EU law. If you are a consumer residing in the European Union, you benefit from mandatory protections including:
- The right to receive goods and digital content that conform to the contract.
- The right to remedies (repair, replacement, price reduction, or refund) for non-conforming digital content.
- Protection against unfair contract terms.
- Access to alternative dispute resolution mechanisms.
For disputes, you may contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at arn.se, or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
8. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks initiated without first attempting to resolve the issue with us may result in suspension of access to purchased content and future services while the dispute is investigated.
If a chargeback is filed, we will provide relevant transaction documentation to the payment processor. Fraudulent chargeback claims may be referred to appropriate authorities.
9. Changes to This Policy
We may update this Refund Policy to reflect changes in our products, services, or legal requirements. Changes apply to purchases made after the updated policy is posted. Purchases made before a policy change are governed by the policy in effect at the time of purchase.
10. Contact Us
For refund requests or questions about this policy:
Shiningbeaut
Hyllie Boulevard 19, 215 32 Malmö, Sweden
Email: service@shiningbeaut.world
Phone: +46 10 744 18 70
Related policies: Terms of Use | Privacy Policy